How Much Has Customer Experience Improved Since The Pandemic Began?
The findings of new research from Mitel, a global business communications leader, give promising signs for customer experience (CX) and ...
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Tag: Digital
Improving Operational Efficiency, Resilience, And Customer Experience Through Cloud Infrastructure
In a move to improve the established relationship between the two firms, Standard Chartered Bank and Amazon Web Services announced ...
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Using Technology To Bring In-Store Customer Experience Online
The COVID-19 pandemic continues to leave its marks on the economy all over the world. Consumers have less visited the ...
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Enhanced Customer Experience With Messaging Platforms
Zendesk, a provider of CRM solutions, has entered into a strategic alliance with WhatsApp to enable businesses to connect with ...
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Ensuring High-Quality Software Will Enhance The Customer Experience
For Toyota Motor Corporation Australia (TMCA), a subsidiary of Toyota Motor Corporation, Cigniti Technologies, a global leader in independent quality ...
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Powering Platforms And Building IoT Systems To Enhance Customer Experience
Tuya, the leading global Artificial Intelligence of Things (AIoT) platform, has chosen Vonage, a global leader in cloud communications helping ...
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Deliver New And Innovative CX Capabilities To Stay Ahead
Firstsource Solutions Limited and RP-Sanjiv Goenka Group have announced their strategic partnership with Uniphore, the global leader in Conversational Service ...
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Do Consumers Prefer Digital Channels? New Findings Say Yes And They’re Here To Stay
New research findings by Qualtrics show that consumers are embracing digital channels post-Covid-19. The global leader in customer experience management ...
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Building A Customer Experience Program During The Pandemic To Understand Customer Journey
Building a customer experience program during the pandemic is crucial to understand a customer’s journey better. Hence, regardless of the ...
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New Cloud-Based Customer Experience Management Solution For Businesses In The Communication Industry
The communications industry will have a new solution from Oracle. Recently, it has announced its new cloud-based customer experience management ...
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