News

Article by Epson The customer has become increasingly influential in determining businesses’ strategies and shaping their reputations across the globe....

An excellent customer experience today often involves being able to seamlessly engage customers in a digitally enabled conversation. As such,...

COVID-19 restrictions are easing throughout the world and businesses are on track to reopen. Unfortunately, this does not mean things...

One of the world’s most recognisable analytics company Talkwalker, ha published the results of their latest report – The Brand...

As the world heads towards digitalisation, we can find that more and more functions are becoming automated. While automation and...

The face of business is changing even as we speak and COVID-19 has accelerated this change even further. Like ever...

COVID-19 has caused more damage to businesses than anyone could have imagined. Sales, revenue, finances, cash flow, all have seen...

For the most part, people do not like listening to a telemarketer pitch a product to them; not do they...

The customer experience is ever-evolving. This makes it hard to pin-point exactly what must be done to keep customers engaged...

Got a happy customer who is singing your praises? Then why not give them a megaphone? According to extensive research...