Vonage, a cloud communications firm helping businesses accelerate their digital transformation, has unveiled new research that shows businesses have technology...
Read moreWe expect much from our employees. Work long hours but still make no mistakes. Come in on weekends or holidays...
Read moreJust as there are six flight characteristics essential to pilots, there are six dynamics essential to CX leaders
Read moreGreenwashing was never a cool move to begin with. Now, the law is coming to get companies with eco-friendly products...
Read moreCustomers still favors interaction with a human rather than any automated customer service technology, says survey.
Read moreEnhance CX and optimize marketing strategies by getting the customer personas right.
Read moreIf there’s any more doubt over how videos can substantially augment messaging that brings leads and revenue, Phyron will put...
Read moreConversational artificial intelligence is the next big thing to improve CX, but it's going to take serious investment.
Read moreReview gating and phony reviews will render the comment section useless; and businesses will suffer from this.
Read moreThe edge needed for a customized CX strategy can be broken into a few critical pillars, listed here.
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