Customer Experience

Article by Epson The customer has become increasingly influential in determining businesses’ strategies and shaping their reputations across the globe....

An excellent customer experience today often involves being able to seamlessly engage customers in a digitally enabled conversation. As such,...

As many are already aware, e-commerce sales have skyrocketed in 2020 as a result of the COVID-19 pandemic. All businesses...

The majority of 2020 has been dominated by the COVID-19 pandemic; and even with the outbreak being brought under control,...

Article by Audwin Cash, SVP of Atrius Enterprise Solutions, Acuity Brands The digital experience has changed customer expectations. It's no...

COVID-19 restrictions are easing throughout the world and businesses are on track to reopen. Unfortunately, this does not mean things...

One of the world’s most recognisable analytics company Talkwalker, ha published the results of their latest report – The Brand...

Today, the COVID-19 pandemic is slowly winding down in certain countries. In others, second wave is about to begin. Regardless,...

The digitisation of the insurance industry is progressing at a blindingly fast pace. Even compared to other industries, this sector...

As the world heads towards digitalisation, we can find that more and more functions are becoming automated. While automation and...