10 Common Retention Mistakes
Some of the best lessons about customer service happen when you are the customer. In my case, I spent 20...
Some of the best lessons about customer service happen when you are the customer. In my case, I spent 20...
Last year was bad for the tourism industry, especially for airlines. The companies say revenue drop by almost 80 percent...
Why Now? Ever since the pandemic struck, empathy has been bubbling up to become part of our current zeitgeist. Service,...
Delivering a great customer experience (CX) is a critical competitive differentiator for any marketing professional. Artificial intelligence (AI) has gained...
About Mike Aoki is the President of Reflective Keynotes Inc. (reflectivekeynotes.com), a training company that helps contact centers improve their...
As the rest of the world struggles with the consequences of the COVID-19 pandemic, marketing executives look forward to a...
Customer service professionals spend a lot of energy today on the comfort side of customer service. We even have metrics...
It has been established that last year, consumer behaviour changed rapidly, and it will stay for a long time. Also,...
5W Public Relations released a report called ‘2020 Consumer Culture Report’ highlighting that 71 percent of consumers prefer to purchase...
Everyone has their preferences when it comes to fashion. What makes every fashion and apparel retailer different is the competitive,...