Drivers satisfied with after-sales service in Thailand
Thai drivers say they are more satisfied with the after-sales service provided by mass-market auto brands despite a grim sales...
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LG gets rebranded and smiles back
LG Electronics, a global leader in electronics and home appliances, has recently announced its new brand identity. The company has...
Embracing Digital Customer Service
NTT Communications Corporation, Toei Company, Ltd. and NTT QONOQ, Inc. jointly announced the immediate launch of a customer-service demonstration using...
Consumers Want Digital Interactions With Brands to Feel More Like Personal Conversations: Study
Vonage, a cloud communications firm helping businesses accelerate their digital transformation, has unveiled new research that shows businesses have technology...
The Customer Experience Sixpack
Just as there are six flight characteristics essential to pilots, there are six dynamics essential to CX leaders
Protect Your Customers (and Company) from Greenwashing
Greenwashing was never a cool move to begin with. Now, the law is coming to get companies with eco-friendly products...
Using Customer Personas That Make an Impact
Enhance CX and optimize marketing strategies by getting the customer personas right.
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LG gets rebranded and smiles back
LG Electronics, a global leader in electronics and home appliances, has recently announced its new brand identity. The company has...
What Do You Do When Your Employees Don’t Care?
We expect much from our employees. Work long hours but still make no mistakes. Come in on weekends or holidays...
