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The customer experience has been transformed by the COVID-19 pandemic. A lot more emphasis will be placed on enhancing consumer...

Every single day, businesses and organizations enable conversations between employees and customers. Companies provide an experience throughout every aspect of...

If there is anything that customer experience experts can take away from the pandemic, it is that CX which is...

If there is one thing we have learned over the years, it is that customers love convenience. With the onset...

We humans are generally rather independent and inquisitive beings. As such, when we first come across a problem or issue,...

The customer journey is a fickle and flexible thing. It can change at any moment, and the changes can range...

According to customer engagement platform, Dixa, brands are struggling to meet evolving consumer demands and expectations. Previous research has already...

A couple of weeks ago, Facebook CEO Mark Zuckerberg announced his company is changing its name to Meta. The rebrand has been...

US payments giant PayPal Holdings Inc said it would acquire Japanese buy now, pay later (BNPL) firm Paidy in a...

According to an annual report by Facebook Inc and Bain & Co, the Southeast Asia region added 70 million new...