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Most customer experience efforts are focused on getting customers into and through the sales funnel. However, a company can do...

For the past few years, omnichannel marketing is one of the marketing concepts that have transformed theory that most marketers...

Seamless digital interactions and a renewed emphasis on the brand in this pandemic is essential for engaging customers and sustaining...

From its recent report, North Lane Technologies revealed that by removing unnecessary points, businesses could improve brand perception and increase...

For years, many businesses are adapting to digital. But then, the COVID-19 pandemic happened. So, digital transformation is a matter...

Aceyus Inc., a leading provider of customer engagement solutions specializing in data processing and monitoring at the enterprise level, is...

Payment processing is a key enabler for any company. Thanks to the pandemic, digital payments have shifted from a nice-to-have...

Consumers are on social media almost all the time, making conversation as the new marketing. Hence, L'Oreal revamped its approach...

Disruption was the 2020 trend for us all and there was no exemption for manufacturers. The pandemic and the economy...

The Experience Design Studio (XDS), a digital full-service customer experience agency, reported a growth boost, adding many new customers to...