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An excellent customer experience today often involves being able to seamlessly engage customers in a digitally enabled conversation. As such,...

Today, the COVID-19 pandemic is slowly winding down in certain countries. In others, second wave is about to begin. Regardless,...

The digitisation of the insurance industry is progressing at a blindingly fast pace. Even compared to other industries, this sector...

Every industry operates differently. Depending on what product or services a company offers, operations can change ranging from slightly to...

Business has changed significantly over the past few decades. New and emerging trends and technologies have transformed how business is...

For the most part, people do not like listening to a telemarketer pitch a product to them; not do they...

Ever felt frustrated waiting for a webpage to load? You're not alone. Bad website UI, unresponsive controls, and slow loading...

In today’s digital age, email marketing is one of the key areas that can provide a highly engaging customer experience....

For weeks now, COVID-19 has ravaged economies as nations go into lockdown to prevent the spread of the coronavirus. When...

Microsoft Corp on Monday said it had won a five-year deal with Coca-Cola Co to supply business software, including its...