E-commerce

As many are already aware, e-commerce sales have skyrocketed in 2020 as a result of the COVID-19 pandemic. All businesses...

The digitisation of the insurance industry is progressing at a blindingly fast pace. Even compared to other industries, this sector...

For the most part, people do not like listening to a telemarketer pitch a product to them; not do they...

Many nations are either at the end or are close to the end of their lockdown periods. As such, businesses...

In today’s digital age, email marketing is one of the key areas that can provide a highly engaging customer experience....

For weeks now, COVID-19 has ravaged economies as nations go into lockdown to prevent the spread of the coronavirus. When...

Most customer-centric retailers today are still defined by their likeability, friendliness, and individualized engagement with their customers across different channels.Being customer-centric...

As more people are told not to leave their homes thanks to coronavirus shelter-in-place mandates, the nation’s reliance on Amazon...

With Malaysia enforcing the Movement Control Order (MCO) as a result of the Covid-19 infection, Grab Malaysia has taken this...

The Internet has helped open a new frontier in customer experience. After a shaky start, brands have taken to the...