E-commerce

If there is anything that customer experience experts can take away from the pandemic, it is that CX which is...

The Covid-19 pandemic has certainly changed the dynamic by which customers do their shopping. Consumer habits across the globe have...

We humans are generally rather independent and inquisitive beings. As such, when we first come across a problem or issue,...

According to customer engagement platform, Dixa, brands are struggling to meet evolving consumer demands and expectations. Previous research has already...

Customer experience is how your customers perceive the quality of their interactions with you. It is the sum of all...

Get ready to hear many million and billion figures in this story, because there is much money at play. In...

Adobe and FedEx have announced a new, multi-year collaboration starting with the integration of ShopRunner, a leading ecommerce platform and...

As the rest of the world struggles with the consequences of the COVID-19 pandemic, marketing executives look forward to a...

It has been established that last year, consumer behaviour changed rapidly, and it will stay for a long time. Also,...

5W Public Relations released a report called ‘2020 Consumer Culture Report’ highlighting that 71 percent of consumers prefer to purchase...