About
Jeannie has been described as “a CX influencer you should know,” and her motto “Creating Fewer Ruined Days for Customers™” has been adopted by the enlightened business leaders who have benefited from her inspiring keynotes, her pioneering CX Cultural Transformation™ program, and her customized workshops and webinars.
Whether she’s helping enlightened leaders design new or improved customer experiences or captivating your audience with a smart and surprisingly fun keynote, Jeannie blends hard data and and intuitive thinking to uncover the experiences that really delight people.
Jeannie has spent twenty years investigating the best and worst in customer experience. Her experiences and expertise have made her a valuable source of insights for CEOs seeking to improve revenues, and she’s received mention in Forbes, Fortune, and other media for her CX vision.
She’s a founding member of CXPA, a LinkedIn Learning Instructor, and a Certified Customer Experience Professional with a passion for improving everyday interactions.
