10 Customer Experience Trends For 2022
As some of you may know, at the end of the year I like to look ahead to the coming...
Read moreRecentNews
FeaturedNews
Creating Customer Personas: Solutions to 4 Common Challenges
Creating customer personas is an important part of any customer journey mapping exercise or really any customer experience management program....
Leveraging Technology For Improved Customer Experience
With a clear vision and sound processes, the right technology solutions for your customer experience efforts tend to come into...
Customer Experience in the Banking Industry: How to Improve It?
Banks and financial institutions are finding it hard to compete with newer fintech companies for customer attention. Customers want nothing...
Why Asian Companies Must Focus On Customer Experience
In a globalized world, companies have to be aware of what their customers want and need in order to stay...
5 CX Lessons We Can Learn From Chinese Travel Leader Trip.com
Even though they are barely known in the West, trip.com (formerly Ctrip) are the biggest travel agency in China with about a...
Startups Don’t Need More Money— They Need More Customer Insights
When startup founders fail, they usually blame the lack of funding. But, according to three recent studies, most startups don’t...
TrendingNews
Facebook’s Rebrand Has a Fundamental Problem
A couple of weeks ago, Facebook CEO Mark Zuckerberg announced his company is changing its name to Meta. The rebrand has been...
What We Can Learn About E-Commerce “Twins” Amazon And Alibaba About CX
You may have already noticed that Pascal Coppens and I have launched a series of YouTube clips where we compare...
