Mercedes Has Troubling News For Customers
Earlier this month, Daimler AG CEO Ola Kallenius stated the ongoing semiconductor chip shortage crisis will likely continue into 2023. Some...
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The Immense Growth Of Southeast Asia Online Consumers – Report
According to an annual report by Facebook Inc and Bain & Co, the Southeast Asia region added 70 million new...
How Companies Are Using Neuromarketing To Their Advantage
About a hundred years ago, companies in the Western world ran into a problem: Consumers had everything they needed. So,...
Smartphone Makers Could Dominate The Automotive Industry In The Future
When Steve Jobs announced the first iPhone in 2007 and Google leaned all in on Android soon after, most of...
Customer Experience in the Hotel Industry: You May Not Have Guests, But You Still Have Customers
We are about a year plus into the COVID-19 pandemic and, much like the spread of the virus, the hit...
How to Run an Effective Customer Experience Team Meeting
Cross-functional leadership is a key factor in leading any customer experience program. This often means creating a team of leaders...
Samsung Doesn’t Sell Phones In China, Here’s Why
Samsung's market share in China is just 0.6%. Apart from a few niche models, the world's largest phone maker basically...
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Takata’s Ticking Time Bomb: Millions Of Cars With Deadly Airbags Still On Roads World-Wide
Not quite a decade ago, the potential for defective Takata Corp. air bags to explode in a crash erupted into...
The Story Of Meituan: China’s Other Super-App
In recent months, the Chinese government has spent a lot of time reining in the power of domestic large tech...
