Transform Digitally, Or Else
According to a Boston Consulting Group report, the implications of the current pandemic on businesses have indeed been felt across...
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Is Your Website or App Loading Fast Enough To Make Consumers Stay And Check Out?
Since physical stores began reopening, more customers have shopped online than they did when they were still closed. The trend...
Tenfold Has Been Selected To Improve Customer Experience
Tenfold has announced that Fortune50 Logistics Company has selected its offering, powered by its strategic partnership with Avaya to transform...
Q1’20 Venture Pulse Report – Global trends
To economies, public markets, and VC markets around the world, the novel coronavirus COVID-19 was a black swan event. Its...
In this Pandemic, Move How You Listen to Customers—From ASKING to UNDERSTANDING
I want to talk about listening, and especially listening to your customers right now. Recently, I’ve received some questions including:...
Every company is now a Healthcare company
Every December, I write a blog post with the customer experience trends for the next 12 months. One of my...
HOW TO BE PRODUCTIVE WHEN WORKING FROM HOME (WFH)
Although the speed of recent changes for us all has been breathtaking, learning how to be productive when working from...
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Accelerating Digital Transformation In The Middle East
Larsen & Toubro Infotech, a multinational technology consultancy, and digital solutions firm, has entered into a strategic alliance to introduce...
A Rising Investment In Digital Channels And AI To Enhance Customer Experience
Business Wave surveyed over 1,000 global contact center decision-makers in the 2020 NICE inContact Customer Experience (CX) Transformation Benchmark and...
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