Here’s What Happens When You Focus on Employees to Better Serve Your Customers
You’ve heard it a million times—happy employees make for happy customers. And the majority of business leaders agree: 55% of...
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Grab Offers Deferred Payment Method to Singapore, Malaysia Users
Grab Holdings Inc. has partnered payments platform Adyen to offer Singapore and Malaysia customers the option to defer payments when...
How to Learn and Lead with Agility | Mindset & Agility – The Rocket Fuel for Customer Experience Success
In my last post, I spotlighted social psychologist Carol Dweck’s landmark work on growth mindset and offered a link between...
FAA Orders Checks On 9,300 Boeing 737 Planes For Possible Switch Failures
The Federal Aviation Administration (FAA) on Thursday issued a directive to operators of all Boeing Co 737 series airplanes to...
Shifts in Retail Trends: Direct-to-Consumer
By 2019, 39% of the UK’s online population had bought a product from one or more of the top 50...
Remove the NOT | Mindset & Agility – The Rocket Fuel for Customer Experience Success
For two weeks, I’ve focused on innovation tips from the classic book A Whack on the Side of the Head by Roger...
Consumer Companies Develop Paper Alternatives to Plastic Packaging
Consumers who grew up with Nestlé’s Smarties confectionery often have fond memories of popping plastic caps off the tubes of...
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2021: 11 Digital Trends Shaping CX And Marketing
Times, tastes and trends always change. We live in an era of digital Darwinism, the evolution of technology and markets...
American Consumers’ Appetite For Pizza Grows, Split Between Desire For Healthy vs. Indulgent
There were few bright spots for the restaurant industry in 2020, but pizza was one of them. And after a...
