Humor in Branding Works, And Here’s Proof To Back It
Humor works. It always has, and will always work. It’s the ultimate way in making a connection with someone. It’s...
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Comfort, Creativity, Change
The customer experience has been transformed by the COVID-19 pandemic. A lot more emphasis will be placed on enhancing consumer...
Fixing Broken Experiences
Every single day, businesses and organizations enable conversations between employees and customers. Companies provide an experience throughout every aspect of...
The Five Steps of Resolving Customer Complaints
Customer complaints are nowhere near as bad as an actual CX crisis, but it might come as a surprise to...
Asking the Right CX Questions
The world of today runs on data. The top companies around the world rely heavily on human insight and comprehensive...
4 Ways Self-Service Can Improve the Customer Experience
We humans are generally rather independent and inquisitive beings. As such, when we first come across a problem or issue,...
Are Companies Getting Customer Service Wrong?
According to customer engagement platform, Dixa, brands are struggling to meet evolving consumer demands and expectations. Previous research has already...
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Unattended Stores: Is this the Future of Retail?
The Covid-19 pandemic has certainly changed the dynamic by which customers do their shopping. Consumer habits across the globe have...
Facebook’s Rebrand Has a Fundamental Problem
A couple of weeks ago, Facebook CEO Mark Zuckerberg announced his company is changing its name to Meta. The rebrand has been...
