The Retail Revolution
Do you get a buzz out of buying something, a little tingle of excitement, it feels good doesn't it? That's...
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4 “Global Experts” Share Their Advice for Customer Experience Leaders
Global Experts’ list for World’s Top 30 Customer Service Professionals for 2021 came out recently, and I wanted to use it as...
Customer loyalty is up for grabs; retention is now mission-critical
Repeat any word or phrase enough, and it can lose all meaning. For many years, the term “digital transformation” has...
Adobe and FedEx collaborate to drive ecommerce innovation
Adobe and FedEx have announced a new, multi-year collaboration starting with the integration of ShopRunner, a leading ecommerce platform and...
The CIO’s Evolving Role in fueling company’s Customer Experience Journey
The past year has impacted every professional — from the practitioners all the way up to the C-level. COVID-19 stressors...
How Mercedes Could Lose its Strategic Advantage in The Global Market
Mercedes Benz is perhaps the biggest name in luxury cars in the world. Sure, there are Italian exotics like Lamborghini,...
Apple vs. Facebook: Why iOS 14.5 Started a Big Tech Fight
What we're seeing unfold in this fight is quite complicated. In fact, you're probably thinking what's this beef all about?...
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Red Bull Business Model: Diversifying into the future
In 2019, Red Bull sold one can for almost every person on the planet. But besides selling 7.5 billion cans...
4 Customer Experience Lessons we can learn from Grab
Singapore-based super app company Grab’s success story is perhaps one of the most impressive out there. Though it started out...
