Unattended Stores: Is this the Future of Retail?
The Covid-19 pandemic has certainly changed the dynamic by which customers do their shopping. Consumer habits across the globe have...
Read moreRecentNews
FeaturedNews
4 Ways Self-Service Can Improve the Customer Experience
We humans are generally rather independent and inquisitive beings. As such, when we first come across a problem or issue,...
Are Companies Getting Customer Service Wrong?
According to customer engagement platform, Dixa, brands are struggling to meet evolving consumer demands and expectations. Previous research has already...
How Automakers Can Bring Their CX to the Next Level
According to a new report by Accenture, automakers will need to strengthen their relationships with their dealers if they wish...
CX Trends to Keep an Eye on in 2022
2022 is here, and with it comes new ideas and opportunities. If it hasn't already been done, now is the...
Creating Customer Personas: Solutions to 4 Common Challenges
Creating customer personas is an important part of any customer journey mapping exercise or really any customer experience management program....
Leveraging Technology For Improved Customer Experience
With a clear vision and sound processes, the right technology solutions for your customer experience efforts tend to come into...
TrendingNews
Unattended Stores: Is this the Future of Retail?
The Covid-19 pandemic has certainly changed the dynamic by which customers do their shopping. Consumer habits across the globe have...
Facebook’s Rebrand Has a Fundamental Problem
A couple of weeks ago, Facebook CEO Mark Zuckerberg announced his company is changing its name to Meta. The rebrand has been...
