What Customers Want Next: How to Find & Act on CX Clues
Human behavior is notoriously difficult to predict. Sophisticated modeling and massive data analysis can help, but these are typically based...
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5 Things Retailers Need In A Last-Mile Delivery Partner
E-commerce sales dramatically increased in 2020 due to the pandemic — up nearly one-third from 2019 to reach an estimated $791.7...
How IKEA Became Sweden’s National Brand
In 2017, over 20 million people visited the most popular theme park in the world: Magic Kingdom at Walt Disney...
The Retail Revolution
Do you get a buzz out of buying something, a little tingle of excitement, it feels good doesn't it? That's...
4 “Global Experts” Share Their Advice for Customer Experience Leaders
Global Experts’ list for World’s Top 30 Customer Service Professionals for 2021 came out recently, and I wanted to use it as...
How Mercedes Could Lose its Strategic Advantage in The Global Market
Mercedes Benz is perhaps the biggest name in luxury cars in the world. Sure, there are Italian exotics like Lamborghini,...
Apple vs. Facebook: Why iOS 14.5 Started a Big Tech Fight
What we're seeing unfold in this fight is quite complicated. In fact, you're probably thinking what's this beef all about?...
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Bank of Starbucks? – Why Starbucks is Actually a Bank
Among fast-food chains, Starbucks is unique in the way that it dominates mainstream culture. Not only in the language it's...
Coca-Cola Plays Catch-Up With New Consumer Trends
With more than 1.9 billion drinks served every day, Coca-Cola is one of the world's largest beverage companies. From its...
