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Home Category Industry Travel & Tourism

Travel & Tourism

The Future Of Travel And Tourism In A Post-COVID World
Thought Leaders

The Future Of Travel And Tourism In A Post-COVID World

byBrian Solis
January 22, 2021

Every industry, in its own painful way, has been disrupted due to COVID-19. While I’ve been sharing scenarios of disruption...

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Global Travel Agency Leverages Digital Process Automation Software To Transform Its Customer Experience
News

Global Travel Agency Leverages Digital Process Automation Software To Transform Its Customer Experience

byTeam CXP Asia
December 29, 2020

Nintex, the global standard for process management and automation, reported that K2 Cloud has been successfully leveraged by Flight Centre...

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Are Self-Service Kiosks The Answer For The Hospitality Industry?
News

Are Self-Service Kiosks The Answer For The Hospitality Industry?

byTeam CXP Asia
December 28, 2020

The hospitality industry is among other industries that are heavily disrupted because of the pandemic. Hence, resorts and hotel operators...

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Malaysia Airlines Introduces Its New Onboarding Music and Entertainment
News

Malaysia Airlines Introduces Its New Onboarding Music and Entertainment

byTeam CXP Asia
December 9, 2020

Passengers of Malaysia Airlines will get to enjoy a different kind of music when they fly with the airline. Recently,...

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Examples of Impressive Initiative and Customer Experience
Airline

Examples of Impressive Initiative and Customer Experience

byTeam CXP Asia
August 17, 2020

2020 has been a rough year for everyone. COVID-19 has thrown the world into disarray, and it will likely be...

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Masterful Customer Experience: The Tale of Joshie the Giraffe
Customer Experience

Masterful Customer Experience: The Tale of Joshie the Giraffe

byTeam CXP Asia
June 3, 2020

Today, more and more leaders and companies are coming to the realisation that digitisation is the ‘new normal’. This is...

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Masayoshi Son’s $2 billion guarantee at risk as coronavirus hits Oyo
Global

Masayoshi Son’s $2 billion guarantee at risk as coronavirus hits Oyo

byTeam CXP Asia
April 14, 2020

Masayoshi Son boasted that Oyo Hotels & Homes was poised to overtake the biggest hotel chains in the world just...

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Swiss Hotelier Provides Luxury Quarantine: Virus Test Included
Travel & Tourism

Swiss Hotelier Provides Luxury Quarantine: Virus Test Included

byTeam CXP Asia
March 25, 2020

A Swiss luxury hotelier started a “Covid-19 Service” offering wealthy clients high-end quarantine apartments with meal delivery and medical services, including virus...

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How Coronavirus could affect the Travel and Tourism Industry
Global

How Coronavirus could affect the Travel and Tourism Industry

byTeam CXP Asia
March 18, 2020

The Tourism Industry currently accounts for 10% of global GDP. The World Travel and Tourism Council has warned the COVID-19...

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The Future Of Travel And Tourism In A Post-COVID World

The Future Of Travel And Tourism In A Post-COVID World

January 22, 2021
Top 10 Leading CX Brands In Taiwan

Top 10 Leading CX Brands In Taiwan

December 21, 2020
Simplified Customer Experience

Simplified Customer Experience

October 14, 2020
Top 10 Leading Customer Experience Brands in Hong Kong

Top 10 Leading Customer Experience Brands in Hong Kong

March 23, 2020
Top 10 Leading Customer Experience brands in Brazil 2019

Top 10 Leading Customer Experience brands in Brazil 2019

February 26, 2020
How Telecoms Can Become Pro-Active in Managing Customer Experience

How Telecoms Can Become Pro-Active in Managing Customer Experience

February 6, 2020
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