Industry

I’ve been thinking about NFTs a lot these days, because – though they still very much reside in a hype...

For context and based on requests, I’m in the process of presenting key concepts from my ten McGraw-Hill customer experience...

A couple of weeks ago, Facebook CEO Mark Zuckerberg announced his company is changing its name to Meta. The rebrand has been...

Customer experience is how your customers perceive the quality of their interactions with you. It is the sum of all...

With a clear vision and sound processes, the right technology solutions for your customer experience efforts tend to come into...

Banks and financial institutions are finding it hard to compete with newer fintech companies for customer attention. Customers want nothing...

Even though they are barely known in the West, trip.com (formerly Ctrip) are the biggest travel agency in China with about a...

This is the third in a 5-part series. This week we continue to journey through key concepts found in my 10 leadership books. Let’s...

In economics, we spend a lot of time on the basics of supply and demand. For an example, if the...

Earlier this month, Daimler AG CEO Ola Kallenius stated the ongoing semiconductor chip shortage crisis will likely continue into 2023. Some...