General

It appears that customer rage is at an all-time high. There is an increasing number of stories of customers becoming...

In a globalized world, companies have to be aware of what their customers want and need in order to stay...

This is the third in a 5-part series. This week we continue to journey through key concepts found in my 10 leadership books. Let’s...

In economics, we spend a lot of time on the basics of supply and demand. For an example, if the...

In today's fast-paced, ever-changing highly competitive business environment, exceptional customer experiences are essential for success. And in many instances, customer...

We all talk about measuring customer satisfaction and comparing it with any indices in the industry. "Is the amount spent...

As any small business owner knows, online reviews can be tricky. Positive reviews make you feel like you’re killing it...

By Peter Eckert Peter Eckert, Co-Founder and Chief Experience Officer of projekt202 Today, more organisations are recognising experience design as...

About a hundred years ago, companies in the Western world ran into a problem: Consumers had everything they needed. So,...

Malaysia's consumer prices rose at a slower pace for a third consecutive month in July as a pandemic lockdown dampened...