What CX Professionals Can Learn From WhatsApp
Since WhatsApp released its new terms of service, many users are not happy with it. The instant messaging app seems...
Read moreSince WhatsApp released its new terms of service, many users are not happy with it. The instant messaging app seems...
Read morePWC Consumer Intelligence revealed that as technology advances, companies had lost the human touch of customer experience. Hence, in another...
Read moreClearSale has published a detailed review of its five-country consumer behaviour study conducted by Sapio Research, entitled 2021 Global Ecommerce...
Read moreFinally, we can see the light at the end of the tunnel when governments get the first batch of the...
Read moreAccording to a survey by consulting firm EY, despite salaried professionals’ incomes are unaffected by the pandemic, they took a...
Read moreThe year 2020 is behind us now. And it’s time to look forward to what 2021 will bring for us....
Read moreMerkle, a leading technology-enabled, data-driven customer experience management (CXM) company, has released its 2021 Customer Experience Imperatives, a guide to...
Read moreBusinesses have seen a significant increase in e-commerce delivery as the COVID-19 pandemic has changed consumers’ spending behavior. As 75...
Read moreMarketers should know how to invest in digital solutions to engage with customers both in the short and long term....
Read moreThe rapid migration to digital technologies driven by the pandemic has done little for digital experience (DX) maturity in the...
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