Elevating the VIP Experience to the Next Level
Creating a strong base of loyal customers is important to any business. While it essential for a business to treat...
Sharing the Faults to Build a Relationship
When trying to market a product to new customers, your first instinct might be to espouse as many virtues that...
Why the Checkout Process Needs to be Flawless
To many around the world, shopping can be therapeutic. That is until customers reach the queue for the checkout counter...
A Good Reply to a Bad Review
So you received a bad review. It was bound to happen eventually. Sometimes, consumers will have a bad experience with...
3 Things For Retail To Consider For The Festive Season
Retailers would usually look upon the year-end with great anticipation. No one can blame them, as said season has generally...
Bringing New Dimensions to Retail Customer Engagement with Projection
Article by Epson Today, technology is rewriting operating models across all sectors, but perhaps the retail industry has felt a...
Differentiating CX From UX and UI
The customer experience (CX), user experience (UX), and user interface (UI). These three words are often used today among copywriters,...
Scratching The Human Engagement Itch in The New Normal
We need to socialise. It is just in our nature to communicate and work with each other. This critical need...
Will 5G Change How We Approach The Customer Experience?
When we talk about retailers, only a few specific brands come to mind. The unfortunate truth is that many of...
Feedback: The Key to a Successful CX Strategy
There will be situations when everything is in upheaval. One such situation exists right now, in the form of COVID-19....
