Tag: Digital

Times, tastes and trends always change. We live in an era of digital Darwinism, the evolution of technology and markets ...

How can we predict the future after such an unpredictable year? As challenging as it is, we must try. SMB ...

The pandemic has exposed gaps and accelerated transformation in virtually every industry, and banking is no exception. Faced with spiking ...

According to a Boston Consulting Group report, the implications of the current pandemic on businesses have indeed been felt across ...

Early Conversational Service Automation (CSA) leader Uniphore announced that it has entered into a strategic partnership with Tech Mahindra, a ...

Seamless digital interactions and a renewed emphasis on the brand in this pandemic is essential for engaging customers and sustaining ...

The year 2020 is definitely the year that we will remember for years to come. The COVID-19 pandemic has brought ...

The Experience Design Studio (XDS), a digital full-service customer experience agency, reported a growth boost, adding many new customers to ...

The sophisticated combination of strategic program services from Piano, with its end-to-end customer journey strategies, has helped companies reach more ...

The findings of new research from Mitel, a global business communications leader, give promising signs for customer experience (CX) and ...