Tag: CX

Who owns customer experience (CX) at your organization? If you’re among the rare few, you may have a Chief Customer Experience Officer ...

Stephen R. Covey’s bestseller ‘The 7 Habits of Highly Effective People’ is one of the most influential business books of ...

Just as the pandemic has battered businesses and brands, some businesses have chosen to double down on their customer service. ...

For almost every business around the globe, this year was a challenge. When more professionals have started looking at digital ...

For the past few years, omnichannel marketing is one of the marketing concepts that have transformed theory that most marketers ...

Aceyus Inc., a leading provider of customer engagement solutions specializing in data processing and monitoring at the enterprise level, is ...

According to a recent report by Deloitte, banks in the Middle East and around the world have been racing to ...

Consumers are on social media almost all the time, making conversation as the new marketing. Hence, L'Oreal revamped its approach ...

According to Forbes, 86 percent of consumers said they are willing to pay more for a great customer experience. Plus, another finding ...

The Experience Design Studio (XDS), a digital full-service customer experience agency, reported a growth boost, adding many new customers to ...