How Hewlett-Packard (HP) Became A US$32 Billion Company
The Hewlett-Packard Company famously referred to as HP, is a multinational enterprise whose main business involved the provision of a...
Using Customer Reviews to Unlock Your Competitive Advantage
As any small business owner knows, online reviews can be tricky. Positive reviews make you feel like you’re killing it...
Create Belonging | Customer Experience Excellence – The Airbnb Way
This is the first in a 5-post series. Before I dive in, please allow me to offer some context. Usually, each content...
The Reason Why 7-Eleven Failed In Indonesia
There are more than 70,200 7-Elevens across the planet according to a 2020 estimate. But there is one country where...
What’s Value Got to Do With It | Team Member and Customer Experience Value
How do you create value for team members and customers? In my recently released book titled Stronger Through Adversity, I wrote...
Rise Of The Experience Design Domain
By Peter Eckert Peter Eckert, Co-Founder and Chief Experience Officer of projekt202 Today, more organisations are recognising experience design as...
COVID-19 Makes Journey Mapping More Important Than Ever. Here’s How to Build One
It feels like there have been a lot of plans made…only to be disrupted. There was a brief moment in...
TDCX Targets US$400 Million IPO In The United States
Singapore's business process outsourcing (BPO) provider, TDCX aims to raise as much as US$400 million (S$538.3 million) in an initial public...
Kakao Empire Loses $16 Billion As South Korea Steps Up Tech Crackdown
Kakao Corp. and its listed subsidiaries have lost more than $16 billion in market value this month as South Korea ramps...
What’s Impeding Change In Your Business?
You know you need to make changes in the business, but there are competing forces, those that help to drive...
