Q1’20 Venture Pulse Report – Global trends
To economies, public markets, and VC markets around the world, the novel coronavirus COVID-19 was a black swan event. Its...
Preparing for a post-COVID-19 world
With Retailers and FMCGs (fast moving consumer goods companies) grappling to come to terms with the impact of the COVID-19,...
In this Pandemic, Move How You Listen to Customers—From ASKING to UNDERSTANDING
I want to talk about listening, and especially listening to your customers right now. Recently, I’ve received some questions including:...
Every company is now a Healthcare company
Every December, I write a blog post with the customer experience trends for the next 12 months. One of my...
Microsoft wins five-year deal with Coca-Cola to supply business software
Microsoft Corp on Monday said it had won a five-year deal with Coca-Cola Co to supply business software, including its...
Supply chains that will survive and win in the market
In the early days of the COVID-19 pandemic, the big concern was that the lockdowns in China might send a...
HOW TO BE PRODUCTIVE WHEN WORKING FROM HOME (WFH)
Although the speed of recent changes for us all has been breathtaking, learning how to be productive when working from...
Sparking A Renaissance In Human Interactions And Relationships: Making Media And Networks Social Again
What started as a Twitter thread evolved into this post. Human interactions have expanded online over the last two decades....
How Long Are Customers Willing to Wait?
With much of the world on lockdown due to the current COVID-19 crisis, contact centers are grappling with both increased...
Nvidia Announces Company-Wide Raises, Promises No Layoffs During Pandemic
The CEO of Nvidia, Jensen Huang, has announced that Nvidia won’t be laying off any of its employees or asking...
