Q1’20 Venture Pulse Report – Global trends
To economies, public markets, and VC markets around the world, the novel coronavirus COVID-19 was a black swan event. Its...
CXP Asia Team strives to bring the latest Customer Experience stories and insights from around the world.
To economies, public markets, and VC markets around the world, the novel coronavirus COVID-19 was a black swan event. Its...
With Retailers and FMCGs (fast moving consumer goods companies) grappling to come to terms with the impact of the COVID-19,...
I want to talk about listening, and especially listening to your customers right now. Recently, I’ve received some questions including:...
Every December, I write a blog post with the customer experience trends for the next 12 months. One of my...
Microsoft Corp on Monday said it had won a five-year deal with Coca-Cola Co to supply business software, including its...
In the early days of the COVID-19 pandemic, the big concern was that the lockdowns in China might send a...
Although the speed of recent changes for us all has been breathtaking, learning how to be productive when working from...
What started as a Twitter thread evolved into this post. Human interactions have expanded online over the last two decades....
With much of the world on lockdown due to the current COVID-19 crisis, contact centers are grappling with both increased...
The CEO of Nvidia, Jensen Huang, has announced that Nvidia won’t be laying off any of its employees or asking...