Tag: CX

For almost every business around the globe, this year was a challenge. When more professionals have started looking at digital ...

For the past few years, omnichannel marketing is one of the marketing concepts that have transformed theory that most marketers ...

Aceyus Inc., a leading provider of customer engagement solutions specializing in data processing and monitoring at the enterprise level, is ...

According to a recent report by Deloitte, banks in the Middle East and around the world have been racing to ...

Consumers are on social media almost all the time, making conversation as the new marketing. Hence, L'Oreal revamped its approach ...

According to Forbes, 86 percent of consumers said they are willing to pay more for a great customer experience. Plus, another finding ...

The Experience Design Studio (XDS), a digital full-service customer experience agency, reported a growth boost, adding many new customers to ...

Fidelity Life, the largest locally operated life insurer in New Zealand, has successfully launched a new PureCloud telephony system that ...

The findings of new research from Mitel, a global business communications leader, give promising signs for customer experience (CX) and ...

Zendesk, a provider of CRM solutions, has entered into a strategic alliance with WhatsApp to enable businesses to connect with ...