Cathay Pacific fined for data breach of 9.4 Million Customers
The U.K. Information Commissioner's Office (ICO) has slapped aviation giant Cathay Pacific with a US$650,000 fine for failing to protect...
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Airline
First Airport in the UK to receive ACI Customer Experience award – Luton Airport
London Luton Airport (LLA) has been awarded the Airports Council International's (ACI) Customer Experience Level 1 accreditation, becoming the first...
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Garuda Indonesia Tops Airline Punctuality League
Garuda Indonesia was ranked as the world’s best airline for on-time performance in 2019, according to aviation data analysis group...
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En Route to a Retail Transformation in Aviation
Article by Jonathan Keane, Global Industry Managing Director for Aviation, Accenture and Ng Tze-Yang, Lead, Products Client Service Group, Accenture...
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CX for the Long Haul: The New Generation of Ultra Long Range Flights
On 14 November 2019, Qantas flight QF7879 took off from London to Sydney. But this was no ordinary flight. The...
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Boeing’s CX Misfortune Continues
Us air force top military officer reminded new Boeing Co.’s CEO that the company’s failure in providing a military combat ready refueling tank nine years after...
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Tackling Customer Experience in the Airlines Industry
According to The International Air Transport Association (IATA) as many as 4.4 billion passengers flew globally in 2018. Despite the record number,...
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