Delta Air has selected Viasat Inc., a global communications company to use its next-generation Ka-band satellite in-flight connectivity (IFC) solution for Delta’s fleets. The airline expects to bring the Viasat technology onboard starting summer 2021.
To provide all customers with improved and efficient in-flight internet capabilities, Delta will upgrade its current IFC system to Viasat’s more advanced Ka-band satellite-powered technology. The partnership will lay the groundwork on customer seatback screens for a fully complete, quick and free in-flight internet experience and potential upgrades as well as customization.
“We are constantly looking for new ways to delight our customers and offer an unparalleled onboard experience,” said Bill Lentsch, chief customer experience officer, Delta. “In working with Viasat, we gain the tools needed to deepen customer interactions and bring us closer to delivering more personalized in-flight content as well as an ability to consistently provide free, fast, streaming Wi-Fi in the future.”
“Delta is committed to optimize the customer journey, and we’re committed to helping them build a foundation toward a better in-flight internet and entertainment experience,” said Rick Baldridge, president and CEO, Viasat. “We have a proven in-flight connectivity solution that is high-quality, streaming-capable and can scale to meet Delta’s growing customer demand. We’re proud to be part of their connected ecosystem.”
Delta’s aircraft will be outfitted with Viasat’s latest Ka-band IFC system, and will be compatible with Viasat’s complete fleet of satellites, including Viasat’s first-generation spacecraft and partner satellites; its second-generation spacecraft ViaSat-2, and the forthcoming ViaSat-3 class of satellites, which are expected to offer global coverage with nearly eight times more capacity than Viasat’s current fleet — which means even more enhanced connectivity and streaming services to keep up with expected increases in demand.