Customer Experience

The COVID-19 pandemic continues to leave its marks on the economy all over the world. Consumers have less visited the...

Enhanced Customer Experience With Messaging Platforms

Zendesk, a provider of CRM solutions, has entered into a strategic alliance with WhatsApp to enable businesses to connect with...

Modernizing Customer Experience With The Right Technology

In a search to modernize and increase the customer experience, Athletic pioneer New Balance will introduce Apotos cloud-based apps throughout...

It Is Important To Measure Services As A Customer Does

At the end of the Gartner Supply Chain Symposium/Xpo Americas, analysts highlighted that supply chains need to consider customer experience...

Banking

Are Financial Institutions Using Its AI Applications To Its Fullest Potential?

November 9, 2020

Around 94 percent of more than 300 banking and insurance executives agreed in a survey produced by Capgemini that enhancing...

Automotive

Ensuring High-Quality Software Will Enhance The Customer Experience

November 9, 2020

For Toyota Motor Corporation Australia (TMCA), a subsidiary of Toyota Motor Corporation, Cigniti Technologies, a global leader in independent quality...

Powering Platforms And Building IoT Systems To Enhance Customer Experience

November 9, 2020

Tuya, the leading global Artificial Intelligence of Things (AIoT) platform, has chosen Vonage, a global leader in cloud communications helping...

Deliver New And Innovative CX Capabilities To Stay Ahead

November 6, 2020

Firstsource Solutions Limited and RP-Sanjiv Goenka Group have announced their strategic partnership with Uniphore, the global leader in Conversational Service...

Do Consumers Prefer Digital Channels? New Findings Say Yes And They’re Here To Stay

November 5, 2020

New research findings by Qualtrics show that consumers are embracing digital channels post-Covid-19. The global leader in customer experience management...

A Rising Investment In Digital Channels And AI To Enhance Customer Experience