Tag: customer service

When you start a business, you typically focus on how to leverage your sales and marketing teams to reach and ...

During this COVID-19 pandemic, businesses need to be able to move faster and respond to changing market dynamics. Hence, many ...

Do you recall the last time a customer came to you with a disastrous situation. Did you think that it ...

Many believe the terms “customer service” and “customer experience” are used interchangeably. But, they are not the same thing, but ...

It is a given that poor customer experience and customer service means that consumers will be driven away from a ...

A little over six months ago, COVID-19 ravaged the global economy, resulting in devastated businesses, broken supply chains, and the ...

2020 has been a rough year for everyone. COVID-19 has thrown the world into disarray, and it will likely be ...

An excellent customer experience today often involves being able to seamlessly engage customers in a digitally enabled conversation. As such, ...

Today, more and more leaders and companies are coming to the realisation that digitisation is the ‘new normal’. This is ...

You may think that companies with good customer service are profitable. After all, why wouldn’t you do repeat business with ...