Brands Jumping on Viral Memes: Does It Help?
Savvy marketers are always thinking of ways to get the brand out there. One of the hottest ways to do...
Data Analytics For The Betterment Of Customer Experience
So far, there is no available method yet to predict what the consumer wants in the future. However, some say...
Behind the Mask
I recently went to two different stores. Both were medium-sized supermarkets, with a similar range of produce. The only difference...
Faster By a Millisecond? Make Another Million
Ever felt frustrated waiting for a webpage to load? You're not alone. Bad website UI, unresponsive controls, and slow loading...
Four Tactics to Keep Your Customer Experience Rolling through COVID-19
The COVID-19 pandemic has changed the customer experience paradigm. Though we may be unable to offer truly great in-person service...
CX in the Time of Coronavirus
COVID-19 has wreaked havoc all across the globe. Shutdowns, quarantines, uncertainty, and panic are creating conditions that are not ideal...
What CXM Looks Like for Retail Brands
The pressure is on for retail brands to connect with their customers in new ways. Shopper expectations are high. An...
Customer, Please Think of the Other Side
Staff wearing masks. Bottles of hand sanitiser placed on each counter. Temperature guns aimed at your forehead. These are some...
How WeChat Helps Brands Elevate Customer Experience
The Internet has helped open a new frontier in customer experience. After a shaky start, brands have taken to the...
Customer Service Doesn’t Correlate With Profit
You may think that companies with good customer service are profitable. After all, why wouldn’t you do repeat business with...
