Retail is Not Dead: How Retailers are Thriving During COVID-19
By Mike Lemon While there’s no doubt that COVID-19 has hit retailers hard, the fact is that retail has been...
CXP Asia Team strives to bring the latest Customer Experience stories and insights from around the world.
By Mike Lemon While there’s no doubt that COVID-19 has hit retailers hard, the fact is that retail has been...
Savvy marketers are always thinking of ways to get the brand out there. One of the hottest ways to do...
So far, there is no available method yet to predict what the consumer wants in the future. However, some say...
I recently went to two different stores. Both were medium-sized supermarkets, with a similar range of produce. The only difference...
Ever felt frustrated waiting for a webpage to load? You're not alone. Bad website UI, unresponsive controls, and slow loading...
The COVID-19 pandemic has changed the customer experience paradigm. Though we may be unable to offer truly great in-person service...
COVID-19 has wreaked havoc all across the globe. Shutdowns, quarantines, uncertainty, and panic are creating conditions that are not ideal...
The pressure is on for retail brands to connect with their customers in new ways. Shopper expectations are high. An...
Staff wearing masks. Bottles of hand sanitiser placed on each counter. Temperature guns aimed at your forehead. These are some...
The Internet has helped open a new frontier in customer experience. After a shaky start, brands have taken to the...