I recently went to two different stores. Both were medium-sized supermarkets, with a similar range of produce. The only difference...

Ever felt frustrated waiting for a webpage to load? You're not alone. Bad website UI, unresponsive controls, and slow loading...

The COVID-19 pandemic has changed the customer experience paradigm. Though we may be unable to offer truly great in-person service...

COVID-19 has wreaked havoc all across the globe. Shutdowns, quarantines, uncertainty, and panic are creating conditions that are not ideal...

The pressure is on for retail brands to connect with their customers in new ways. Shopper expectations are high. An...

Staff wearing masks. Bottles of hand sanitiser placed on each counter. Temperature guns aimed at your forehead. These are some...

The Internet has helped open a new frontier in customer experience. After a shaky start, brands have taken to the...

You may think that companies with good customer service are profitable. After all, why wouldn’t you do repeat business with...

Garuda Indonesia was ranked as the world’s best airline for on-time performance in 2019, according to aviation data analysis group...

American fashion label Michael Kors once called Alibaba “our most dangerous and damaging adversary.” The comment, made in 2016, was...