Tag: customer service

A little over six months ago, COVID-19 ravaged the global economy, resulting in devastated businesses, broken supply chains, and the ...

2020 has been a rough year for everyone. COVID-19 has thrown the world into disarray, and it will likely be ...

An excellent customer experience today often involves being able to seamlessly engage customers in a digitally enabled conversation. As such, ...

Today, more and more leaders and companies are coming to the realisation that digitisation is the ‘new normal’. This is ...

You may think that companies with good customer service are profitable. After all, why wouldn’t you do repeat business with ...