Tag: customer service

The Hewlett-Packard Company famously referred to as HP, is a multinational enterprise whose main business involved the provision of a ...

As any small business owner knows, online reviews can be tricky. Positive reviews make you feel like you’re killing it ...

Apple, the trillion-dollar tech giant, is also a giant in customer service. When my iPhone battery life began to diminish, ...

Want to take your company from having good customer service to world-class customer service?  Who doesn’t, right?  Now, in order ...

Today, I’ll focus on the distinction between “price” and “value.” In a 2008 letter to Berkshire Hathaway shareholders, Warren Buffet ...

Customer experience has taken the world by storm. And with it, hundreds of consultants and researchers have flooded the market ...

You’ve heard it a million times—happy employees make for happy customers. And the majority of business leaders agree: 55% of ...

What once was the customer service vision statement is now called the customer experience action statement.  Why the name change? ...

Human behavior is notoriously difficult to predict. Sophisticated modeling and massive data analysis can help, but these are typically based ...

Who owns customer experience (CX) at your organization? If you’re among the rare few, you may have a Chief Customer Experience Officer ...