Tag: customer service

Human behavior is notoriously difficult to predict. Sophisticated modeling and massive data analysis can help, but these are typically based ...

Who owns customer experience (CX) at your organization? If you’re among the rare few, you may have a Chief Customer Experience Officer ...

Would you ever expect to go to Disney and see a Disney cast member in full uniform who’s on break, ...

Customer service done right can be your company’s single biggest competitive advantage.  Become a revolutionary customer service leader who’s ready ...

Customers get angry for many reasons. Like when they are facing unexpected costs or when their product breaks within a ...

Great customer service. That’s what our customers want and that’s what we wish to provide. But it’s difficult remembering all ...

Reevaluation. It's a tried and true method to improve your customer service. But how many use this often enough to ...

When you start a business, you typically focus on how to leverage your sales and marketing teams to reach and ...

During this COVID-19 pandemic, businesses need to be able to move faster and respond to changing market dynamics. Hence, many ...

Do you recall the last time a customer came to you with a disastrous situation. Did you think that it ...