Comfort, Creativity, Change
The customer experience has been transformed by the COVID-19 pandemic. A lot more emphasis will be placed on enhancing consumer ...
Read moreThe customer experience has been transformed by the COVID-19 pandemic. A lot more emphasis will be placed on enhancing consumer ...
Read moreIf there is anything that customer experience experts can take away from the pandemic, it is that CX which is ...
Read moreCustomer complaints are nowhere near as bad as an actual CX crisis, but it might come as a surprise to ...
Read moreThe Covid-19 pandemic has certainly changed the dynamic by which customers do their shopping. Consumer habits across the globe have ...
Read moreChattermill, a unified customer intelligence platform, has recently revealed a report which delves into the trends and strategies that organizations ...
Read moreWe have already discussed how self-service systems can help improve the customer experience. Now, we can see that omnichannel retailers ...
Read moreWe humans are generally rather independent and inquisitive beings. As such, when we first come across a problem or issue, ...
Read moreThe customer journey is a fickle and flexible thing. It can change at any moment, and the changes can range ...
Read moreAccording to customer engagement platform, Dixa, brands are struggling to meet evolving consumer demands and expectations. Previous research has already ...
Read moreWith a new year comes new aspirations and goals. Unfortunately, planning new goals may be rather difficult for some businesses ...
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