Tag: Customer Journey

The online marketplace never closes. These days, if your business is to succeed at engaging and keeping customers, it’s essential ...

Human behavior is notoriously difficult to predict. Sophisticated modeling and massive data analysis can help, but these are typically based ...

Branded customer communities have been around for years now, helping to connect customers and creating a direct line into customer ...

I recently had the opportunity to deliver the keynote presentation at “Digitizing Your Customer Experience” organized by Traction on Demand. My ...

Customer service done right can be your company’s single biggest competitive advantage.  Become a revolutionary customer service leader who’s ready ...

According to a Boston Consulting Group report, the implications of the current pandemic on businesses have indeed been felt across ...

Almost everyone has at least a social media account. A study by Statista revealed that there are 4.14 billion social ...

A positive experience is the foundation of meaningful customer engagement and drives sales, whether with a brand, product, service or ...

The need to incorporate digital technologies into all aspects of a market has intensified in the past year, allowing for ...

Tuya, the leading global Artificial Intelligence of Things (AIoT) platform, has chosen Vonage, a global leader in cloud communications helping ...