Global

Netflix is one of my top favorite companies when it comes to customer experience. I visited them many times during...

On my Instagram (@StevenVanBelleghem) I started with a new content flow. On Tuesday and Thursday, I share a fun customer...

As the rest of the world struggles with the consequences of the COVID-19 pandemic, marketing executives look forward to a...

Last year, the COVID-19 pandemic changed all aspects of everyone’s professional and personal lives. Once enticing markets may have vanished,...

Almost everyone has at least a social media account. A study by Statista revealed that there are 4.14 billion social...

Just as the pandemic has battered businesses and brands, some businesses have chosen to double down on their customer service....

Most customer experience efforts are focused on getting customers into and through the sales funnel. However, a company can do...

For almost every business around the globe, this year was a challenge. When more professionals have started looking at digital...

For the past few years, omnichannel marketing is one of the marketing concepts that have transformed theory that most marketers...

Seamless digital interactions and a renewed emphasis on the brand in this pandemic is essential for engaging customers and sustaining...