Global

At the end of the Gartner Supply Chain Symposium/Xpo Americas, analysts highlighted that supply chains need to consider customer experience...

For Toyota Motor Corporation Australia (TMCA), a subsidiary of Toyota Motor Corporation, Cigniti Technologies, a global leader in independent quality...

According to a new study, produced by Sitecore, Ecosystm, and AKQA, the rapid migration to digital technologies led by the...

Customer-centric organizations’ growth has made delivering effective and efficient customer experience their foundation. According to the “Australia Customer Experience Outsourcing...

In a matter of months, businesses all over the world are severely affected because of the COVID-19 pandemic. Hence, as...

It’s a challenging year for businesses. Yet, at the same time, some professionals see this as a chance to create...

Despite the difficult economic conditions, a survey shows that there is a rapid shift to digital that has helped brands...

Consumer behaviour has changed drastically as a result of Covid-19. Within the span of a few short months, Spending across...

The COVID-19 global pandemic will be one of the defining events for 2020. Plus, its implications to our economy and...

The term “customer experience” (CX) doesn’t seem to have a standard definition, but it’s often used interchangeably with customer journey,...