CX Experts

Martin’s Articles on cxp.asia Understanding Empathy. Its Value & ChallengesDiversity, Inclusion and Customer PersonasBe Ready. It’s Here, Now and Totally DifferentEarly...

by Jim Cavanaugh The accelerated pace of digitalisation today comes with added pressure to satisfy customers’ needs for user-friendly apps...

Susan's Articles on cxp.asia Customer Success of Things (CSoT) – A Darwinian Evolution Approach About Passionate about the human promise of...

Storytelling has been around as long as humans have. It’s ingrained in all of us. It’s how we pass down...

Steve’s Articles on cxp.asia Top 10 Customer Service Acronyms to Use Every DayMcDonald’s Hot Coffee Case and the Customer Experience23 Service...

Claire’s Articles on cxp.asia Training Employees for a better Customer Experience About Claire is on a mission to inspire businesses to...

Nate's Articles on cxp.asia The Personality Of Customer Experience About Nate Brown is the co-founder of CX Accelerator. While customer service is...

Brad's Articles on cxp.asia The Customer Experience SixpackHow Good Governance Boosts Customer Experience InnovationLeveraging Technology For Improved Customer Experience7 Ways to...

Ian’s Articles on cxp.asia Customer Journey Mapping – Are ‘Static’ Maps a Waste of Time and Money?The lost suitcase – the...

Chip’s Articles on cxp.asia Repeat Customers Are Not Necessarily Loyal CustomersAre You Delivering “Comfort and Joy” to Your Customers?Is Your Customer...