Susan’s Articles on cxp.asia
Passionate about the human promise of the digital revolution, she’s keen to play her part by concentrating on what is most important: human progress and companies reaching and surpassing expected outcomes, resulting in success for customers and vendors alike.
She is British in origin and European in soul!
Across her international career, she have contributed to the business development of companies from different sectors with international expansion ambitions: large and medium-sized international corporates to start-ups.
The diversity and experience of her roles (business development, sales, marketing, customer service, strategic and operational consultancy, change management and customer success leadership) have given her rich insights into the challenges of innovation and business transformation in an increasing digitalised world.
After 25 years of international client-facing roles, she have decided to devote Success Track Enterprise to the promotion and development of customer success activities for European client-centric and innovative companies intent on keeping ahead in their business transformation.