CXP - Customer Experience Asia
  • Home
  • News
  • Video
  • CX Experts
  • Industry
    • Airline
    • Automotive
    • Banking
    • Consumer Goods
    • Food & Beverages
    • Logistics
    • Online
    • Retail
    • Tech
    • Telecom
    • Travel & Tourism
  • Reports
  • Events
  • PR Newswire
  • Awards
No Result
View All Result
  • Home
  • News
  • Video
  • CX Experts
  • Industry
    • Airline
    • Automotive
    • Banking
    • Consumer Goods
    • Food & Beverages
    • Logistics
    • Online
    • Retail
    • Tech
    • Telecom
    • Travel & Tourism
  • Reports
  • Events
  • PR Newswire
  • Awards
No Result
View All Result
No Result
View All Result
Home CX Experts

Brad Cleveland

byTeam CXP Asia
October 19, 2022
Brad Cleveland profile picture on cxp.asia
Brad Cleveland profile picture on cxp.asia

Brad’s Articles on cxp.asia

  • The Customer Experience Sixpack
  • How Good Governance Boosts Customer Experience Innovation
  • Leveraging Technology For Improved Customer Experience
  • 7 Ways to See Your Business From Your Customers’ Perspective
  • Common Pitfalls To Avoid When Embarking On New Customer Experience Initiatives
  • 5 Universal Customer Frustrations That Businesses Can Improve On
  • 3 Surprising Facts About Customer Experience
  • Fix Root Causes To Make Lasting Improvements
  • GM Leverages AI in Social Customer Care
  • How Long Are Customers Willing to Wait?

About

Brad is known globally for his contributions to customer strategy and management. He has worked across 45 states and in 60 countries, authored 8 books, and appeared in media ranging from the NY Times to the Wall Street Journal and NPR’s All Things Considered.

His clients have included many service leaders – American Express, Apple, USAA, Google and others; in fact, he’s worked with over 70% of the companies that have the top net promoter score (NPS) in their respective industries. Brad has also worked with governments in the United States, Australia, the UK, and Canada.

Brad was one of the founding partners in and former CEO of the International Customer Management Institute, based in Colorado Springs, Colorado, where he now serves as an advisor. Today he is a busy consultant, writer and speaker. Brad lives in San Diego, California with his wife Kirsten and their daughter Grace.

To Contact Brad:

brad@bradcleveland.com

@bradcleveland

www.bradcleveland.com

Tags: Thought Leaders
ShareTweetSharePin
Team CXP Asia

Team CXP Asia

CXP Asia Team strives to bring the latest Customer Experience stories and insights from around the world.

Next Post
Nate Brown profile picture on cxp.asia

Nate Brown

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

AI-Made Videos Drive 50% More Potential Buyers to Car Ads

AI-Made Videos Drive 50% More Potential Buyers to Car Ads

September 15, 2022
Future of Working Out away from the Gym

Future of Working Out away from the Gym

April 21, 2021
Building the world’s computer with Microsoft Datacenters

Building the world’s computer with Microsoft Datacenters

April 20, 2021
The Future Of Travel And Tourism In A Post-COVID World

The Future Of Travel And Tourism In A Post-COVID World

April 26, 2021
Top 10 Leading CX Brands In Taiwan

Top 10 Leading CX Brands In Taiwan

December 21, 2020
Simplified Customer Experience

Simplified Customer Experience

October 14, 2020
Load More

Asia's leading portal for customer experience news and intelligence.

Follow Us

Browse by Category

  • Air Taxi
  • Airline
  • Automotive
  • Banking
  • Consumer Goods
  • Customer Experience
  • CX Experts
  • E-commerce
  • Events
  • Food & Beverages
  • General
  • Global
  • Industry
  • Insurance
  • Logistics
  • Medical
  • News
  • Online
  • prnewswire-feeds
  • Reports
  • Retail
  • Tech
  • Telecom
  • Thought Leaders
  • Travel & Tourism
  • Uncategorized
  • Video

Contact Us

  • About
  • Contact

© 2023 Customer Experience Asia. All Rights Reserved.

No Result
View All Result
  • Home
  • News
  • Video
  • CX Experts
  • Industry
    • Airline
    • Automotive
    • Banking
    • Consumer Goods
    • Food & Beverages
    • Logistics
    • Online
    • Retail
    • Tech
    • Telecom
    • Travel & Tourism
  • Reports
  • Events
  • PR Newswire
  • Awards

© 2023 Customer Experience Asia. All Rights Reserved.