Marketing Strategy: Navigating Through Confusion and Noise
Last year, the COVID-19 pandemic changed all aspects of everyone’s professional and personal lives. Once enticing markets may have vanished,...
Better CX Insights with Customer Analytics and Social Media
Almost everyone has at least a social media account. A study by Statista revealed that there are 4.14 billion social...
Making AI-Powered Decisions from a Customer’s Point of Contact
The word is more connected than ever before. Hence marketing and customer experience (CX) are increasingly intertwined, and marketers need...
Leverage Advanced Predictive Analytics for Meaningful Customer Engagement
A positive experience is the foundation of meaningful customer engagement and drives sales, whether with a brand, product, service or...
Gain Deeper CX Insights with Computer Vision
Wundermart, which develops unmanned, data-driven retail markets, collaborates with AiFi, a provider of AI computer vision technology, on a Europe-based...
Digital Transformation to Drive Airline CX
IBM and Delta Air Lines have announced a multi-year partnership. IBM will help lead Delta to the public cloud to...
Is Multi-Biometric Authentication Technology The Answer For Cashless Checkout?
A hotel convenience store has been installed by Zippin, a supplier of checkout-free technologies for physical retail. According to a...
Customers Get What They Need Whenever They Need It
Scotiabank announced its use of C.MEE to enhance the customer experiences with the bank. C.MEE uses disruptive software that optimizes...
Omnichannel Customers are Likely to Spend 2.1 Times More Than Only on One Channel
Coles Group’s e-commerce chief executive Ben Hassing revealed that customers who shop both in-store and online or omnichannel customers are...
Scaling Data to Meet Customer Demands
Telge Energi’s consumers always give feedback that they want to reduce the CO2 emissions and environmental impact. Hence, the company...
