Firstsource Solutions Limited and RP-Sanjiv Goenka Group have announced their strategic partnership with Uniphore, the global leader in Conversational Service Automation (CSA). The alliance focuses on Firstsource and Uniphore to put global expertise, deep domain experiences, and cutting-edge technology under the same roof to deliver improved customer experience.
The partnership also means the global provider of Business Process Management (BPM) services to make use of Uniphore’s platform as an important component of Firstsource’s Digitally Empowered Contact Center (DECC). Plus, the deal will create tremendous value for their clients over the next few years.
Venkatgiri Vandali, President, Health Plan, and Healthcare Services, Firstsource, believes that the business landscape is rapidly changing. Hence, for them to continually stay ahead, they need to deliver new and innovative CX capabilities.
Using its DECC solutions powered by Uniphore’s Converstauonal Service Automation platform, Firstsource’s clients will be able to deliver seamless customer experiences that will become a strategic advantage for them and positively impact their bottom line.
CEO, and co-founder of Uniphore, Umesh Sachdev, expressed the same sentiment, saying customers expect business to be able to address their needs quickly and efficiently across all industries.
“The combination of Firstsource’s people and process expertise combined with Uniphore’s innovative technology will deliver a truly unique experience. Automation technology helps reduce handle time and delivers a co-pilot like assistance to associates to address customer needs,” said Sachdev.
