Joseph’s Articles on cxp.asia
- From Promises to Commitments | How to Drive Delight the Mercedes-Benz Way
- Mobilize the Connection | How to Deliver World-Class Customer Experiences – Leading the Starbucks Way
- Reach for Common Ground | How to Deliver World-Class Customer Experiences – Leading the Starbucks Way
- Love to be Loved | How to Deliver World-Class Customer Experiences – Leading the Starbucks Way
- Savor and Elevate | How to Deliver World-Class Customer Experiences – Leading the Starbucks Way
- Success Requires Community Engagement | Customer Experience Excellence – The Airbnb Way
- Empowerment is More than a Management Catchphrase | Customer Experience Excellence – The Airbnb Way
- Everyone is in the Hospitality Business | Customer Experience Excellence – The Airbnb Way
- Trust is the Currency of Relationships | Customer Experience Excellence – The Airbnb Way
- Create Belonging | Customer Experience Excellence – The Airbnb Way
- What’s Value Got to Do With It | Team Member and Customer Experience Value
- Think Efficiency and Effectiveness | Team Member and Customer Experience Value
- It’s Not About Price. It’s About Perceived Value. | Team Member and Customer Experience Value
- Reflect and Integrate | Mindset & Agility – The Rocket Fuel for Customer Experience Success
- Take Risks and Reach Out | Mindset & Agility – The Rocket Fuel for Customer Experience Success
- How to Learn and Lead with Agility | Mindset & Agility – The Rocket Fuel for Customer Experience Success
- Why Customer Experience Equals Open Mindset | Mindset & Agility – The Rocket Fuel for Customer Experience Success
- Deliver 5 Levels of Value | Team Member and Customer Experience Value
- Remove the NOT | Mindset & Agility – The Rocket Fuel for Customer Experience Success
- Embrace Ambiguity, Failure, and Fun | Mindset & Agility – The Rocket Fuel for Customer Experience Success
- There’s More than One Way | Mindset & Agility – The Rocket Fuel for Customer Experience Success
- Imagine it is 2025 – How’s Your Customer Experience?
About
Joseph A. Michelli, Ph.D., C.S.P., is an internationally sought-after speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on customer experience. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives.
Dr. Michelli is a Wall Street Journal, USA Today, Publishers Weekly, Nielson BookScan, and New York Times #1 bestselling author. His latest book is The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging. Joseph’s other titles include Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way, Leading The Starbucks Way: 5 Principles for Connecting with Your Customer, Your Products, and Your People, The Zappos Experience: 5 Principles to Inspire Engage and WOW, Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System, The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary, The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company, and When Fish Fly: Lessons for Creating a Vital and Energized Workplace which was co-authored with the owner of the “World-Famous” Pike Place Fish Market in Seattle.
Joseph holds the Certified Speaking Professional designation from the National Speakers Association (NSA). He is a member of the Authors Guild, an editorial board member for the Beryl Institute’s Patient Experience Journal (PXJ), and is on the founders’ council of CustomerExperienceOne. Other achievements include winning the Asian Brand Excellence Award and being named as one of the Top 10 thought leaders in Customer Service by Global Gurus. He received his master’s and doctorate from the University of Southern California.
You can learn more about Joseph by clicking here!
