Tag: Thought Leaders

Some brands are doing great at adapting to the massive amounts of change in our world. OverviewChipotle impressed me this ...

Over the years, I’ve written a lot of posts about change and change management. In a post I wrote earlier this year about change and ...

Article by Audwin Cash, SVP of Atrius Enterprise Solutions, Acuity Brands The digital experience has changed customer expectations. It's no ...

About Brian Solis is world-renowned digital analyst, anthropologist and futurist. He is also an award-winning author and global keynote speaker. ...

About Annette Franz is founder and CEO of CX Journey Inc. She’s got more than 25 years of experience helping ...

About Steven Van Belleghem is a Customer Experience expert who has given more than 1000 presentations at events in over ...

About John DiJulius is redefining customer service in corporate America today. He didn’t read the books on customer service, he ...

About Joseph A. Michelli, Ph.D., C.S.P., is an internationally sought-after speaker, author, and organizational consultant who transfers his knowledge of ...

About Denise Lee Yohn has been inspiring and teaching companies how to operationalize their brands to grow their businesses for ...

About Brad is known globally for his contributions to customer strategy and management. He has worked across 45 states and ...