Common Pitfalls To Avoid When Embarking On New Customer Experience Initiatives
“75% of customer experience initiatives fail!” That’s a sensational headline. And one, even with a modest search of cases and ...
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Tag: Strategy
Using Customer Reviews to Unlock Your Competitive Advantage
As any small business owner knows, online reviews can be tricky. Positive reviews make you feel like you’re killing it ...
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Here’s Why CMOs Need to Own the End-to-End Customer Experience
Who owns customer experience (CX) at your organization? If you’re among the rare few, you may have a Chief Customer Experience Officer ...
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Best 3 Strategies For Post-Sales Customer Experience
Most customer experience efforts are focused on getting customers into and through the sales funnel. However, a company can do ...
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Align CX Strategy To Deliver A Better Customer Experience
For almost every business around the globe, this year was a challenge. When more professionals have started looking at digital ...
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5 Ways To Create an Unforgettable Customer Experience
Many believe the terms “customer service” and “customer experience” are used interchangeably. But, they are not the same thing, but ...
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Avoiding Mistakes While Building A Holistic CX Strategy
Businesses have come to realise that a strong and impactful customer experience can hold a lot of weight in the ...
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