Tag: retail

In an industry-first move, Sephora Malaysia is introducing mobile point-of-sale (mPOS) checkouts across all of its 17 stores nationwide. This ...

Greenwashing was never a cool move to begin with. Now, the law is coming to get companies with eco-friendly products ...

Every single day, businesses and organizations enable conversations between employees and customers. Companies provide an experience throughout every aspect of ...

If there is one thing we have learned over the years, it is that customers love convenience. With the onset ...

The Covid-19 pandemic has certainly changed the dynamic by which customers do their shopping. Consumer habits across the globe have ...

We have already discussed how self-service systems can help improve the customer experience. Now, we can see that omnichannel retailers ...

Maintaining an exceptional customer experience has proven itself challenging over the course of the pandemic, especially since many organizations are ...

We are at a watershed moment in retail, consumer goods, manufacturing, travel and hospitality, and any business that thrives on ...

Customer experience is how your customers perceive the quality of their interactions with you. It is the sum of all ...

Every last person working in marketing and customer experience knows about Walmart founder Sam Walton’s legendary quote: “There is only one ...