Tag: digitalisation

The past two years have undoubtedly taught businesses and consumers the need to adapt to new changes, such as embracing ...

This is the fourth in a 5-post series and we’re continuing on through the business concepts in my book Leading the Starbucks ...

Banks and financial institutions are finding it hard to compete with newer fintech companies for customer attention. Customers want nothing ...

According to an annual report by Facebook Inc and Bain & Co, the Southeast Asia region added 70 million new ...

If it’s one thing that all executives understand now, is that businesses need to digitally transform to meet the discerning, ...

You’ve heard it many times by now. Global disruption in 2020 accelerated digital transformation initiatives by five to ten years. ...

Seamless digital interactions and a renewed emphasis on the brand in this pandemic is essential for engaging customers and sustaining ...

The term “customer experience” (CX) doesn’t seem to have a standard definition, but it’s often used interchangeably with customer journey, ...