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Today’s customer experience is practically unrecognizable from just a few years earlier. We are able to cancel orders without ever...

As more people are told not to leave their homes thanks to coronavirus shelter-in-place mandates, the nation’s reliance on Amazon...

As so many workers are being laid off across various industries such as hotels, restaurants, airlines, retail and virtually every...

With Malaysia enforcing the Movement Control Order (MCO) as a result of the Covid-19 infection, Grab Malaysia has taken this...

COVID-19 has wreaked havoc all across the globe. Shutdowns, quarantines, uncertainty, and panic are creating conditions that are not ideal...

By now we should all be well aware of what we need to do and avoid doing to stay healthy....

Jeff Bezos, Chief Executive Officer of Amazon.com Inc. shared an open letter on his Instagram account on Saturday, warning his...

As the world finds itself in an unprecedented situation, its easy for us to think that the rule of building...

As employees are sent home by companies, AI and automated tools are now set to be the sole protectors of...

Questions that surface often, especially as the customer experience discipline and profession become more widely “accepted” or established in organizations...