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Home Industry E-commerce

Grab creates more platforms for businesses and customers

byTeam CXP Asia
March 24, 2020
Grab creates more platforms for businesses and customers

With Malaysia enforcing the Movement Control Order (MCO) as a result of the Covid-19 infection, Grab Malaysia has taken this golden opportunity in supporting businesses and customers.

Sean Goh, the technology company’s country head, said Grab is also ensuring Malaysian consumers are able to access even the smallest of necessity via its platform.

”Most of us are worried about our own health, safety, and perhaps even our social lives.

”At the same time, many businesses small and big, restaurants and even market sellers are not just focused on simply sustaining their livelihood but wondering how to cater to the growing demands of their customers with the newly implemented MCO guidelines.

”While some of us can go out to top up on dwindling supplies, there are those who may be housebound who may not be able to move about as conveniently.”

Sean Goh

The company is also introducing GrabFood ”Tapau” (Self-pickup) to further ease the difficulty faced by consumers and small businesses.

”Today, we launch a waitless, cashless (just pay with GrabPay via the app) and contactless ‘self-pickup’ option. We hope that this would not only help our restaurants generate more income, but also help customers save time and avoid crowds.”

Grab is also launching ”Pasar”, an extension of GrabMart where it seeks to bring local markets freshest produce, poultry, meat and seafood to Malaysian households. In addition, the company is also expanding the availability of the GrabMart app throughout various locations in Malaysia.

”Currently, we are starting with the historic TTDI Market and we hope to expand into more markets.

“By March 25, GrabMart will be available in Penang, Johor Baru, Melaka, Kota Kinabalu, Kuching and Ipoh. We hope to serve more homes with daily essentials, health products and immunity-boosters, sanitisers and even snacks and beverages.”

Sean Goh

In effort to boost businesses during the MCO period, Grab is also offering free delivery, 30 per cent off GrabFood Signatures, and 50 per cent off GrabMart’s health essentials.

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Team CXP Asia

Team CXP Asia

CXP Asia Team strives to bring the latest Customer Experience stories and insights from around the world.

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