5 CX Lessons We Can Learn From Chinese Travel Leader Trip.com
Even though they are barely known in the West, trip.com (formerly Ctrip) are the biggest travel agency in China with about a...
Read moreEven though they are barely known in the West, trip.com (formerly Ctrip) are the biggest travel agency in China with about a...
Read moreThis is the third in a 5-part series. This week we continue to journey through key concepts found in my 10 leadership books. Let’s...
Read moreWe are about a year plus into the COVID-19 pandemic and, much like the spread of the virus, the hit...
Read moreEvery industry, in its own painful way, has been disrupted due to COVID-19. While I’ve been sharing scenarios of disruption...
Read moreNintex, the global standard for process management and automation, reported that K2 Cloud has been successfully leveraged by Flight Centre...
Read moreThe hospitality industry is among other industries that are heavily disrupted because of the pandemic. Hence, resorts and hotel operators...
Read morePassengers of Malaysia Airlines will get to enjoy a different kind of music when they fly with the airline. Recently,...
Read more2020 has been a rough year for everyone. COVID-19 has thrown the world into disarray, and it will likely be...
Read moreToday, more and more leaders and companies are coming to the realisation that digitisation is the ‘new normal’. This is...
Read moreMasayoshi Son boasted that Oyo Hotels & Homes was poised to overtake the biggest hotel chains in the world just...
Read more