Retail

For weeks now, COVID-19 has ravaged economies as nations go into lockdown to prevent the spread of the coronavirus. When...

In the early days of the COVID-19 pandemic, the big concern was that the lockdowns in China might send a...

Masayoshi Son boasted that Oyo Hotels & Homes was poised to overtake the biggest hotel chains in the world just...

Most customer-centric retailers today are still defined by their likeability, friendliness, and individualized engagement with their customers across different channels.Being customer-centric...

No sports. Few open stores. And housebound consumers. What’s an athletic brand to do? Some are pitching new ways to...

As part of the global effort to combat the outbreak of COVID-19, Burberry is dedicating its resources to support those...

As more people are told not to leave their homes thanks to coronavirus shelter-in-place mandates, the nation’s reliance on Amazon...

As so many workers are being laid off across various industries such as hotels, restaurants, airlines, retail and virtually every...

The pressure is on for retail brands to connect with their customers in new ways. Shopper expectations are high. An...

The Internet has helped open a new frontier in customer experience. After a shaky start, brands have taken to the...