Industry

Garuda Indonesia was ranked as the world’s best airline for on-time performance in 2019, according to aviation data analysis group...

Article by Jonathan Keane, Global Industry Managing Director for Aviation, Accenture and Ng Tze-Yang, Lead, Products Client Service Group, Accenture...

Did you know that 73% of customers think customer experience is an important factor that drive their purchasing decisions and about...

From a recent report, it was revealed that as much as 250 million Microsoft customer records have been exposed online...

With the recent launch of the E-Visitor Authentication (EVA) System in Singapore, several select hotels have now gained the ability...

5g is the revolutionary technology which can significantly change customer experience for the better across all industries. Implementing it however, requires some time and...

American fashion label Michael Kors once called Alibaba “our most dangerous and damaging adversary.” The comment, made in 2016, was...

Facebook and eBay have pledged to crack down on the trade of fake and misleading reviews on their sites. Specifically,...

Japan’s convenience stores are world famous for being bastions of great customer experience. Aside from selling tasty food, drinks, tobacco,...

Luckin Coffee, one of China's largest coffee chains, announced its entrance into the unmanned retail market in a bid to...