Industry

The Verint Experience Index for Quarter 4, 2019 ranked Amazon as the number one brand for the best digital customer...

Although “20/20” usually suggests perfect vision, a lot about the year 2020 is still unclear. Certainly news in the coming...

Throughout the entirety of the commerce world, the shopping cart is one of the least loved and appreciated elements. It...

When it comes to Customer Experience (CX) work, it takes a very special type of person to be successful. Consider...

The most admired companies remove practices that might curb the extension of care, or limit employees to act in good conscience. They...

Some smart person somewhere sometime (probably a priest) suggested confession was good for the soul. So, I will swath my...

If you are fond of travelling, the chances that you may have used Airbnb during your travel is pretty high...

Problem Statement: Brands have been running Voice of the Customer programs for years, but customer experience has generally not improved....

If I think about the trends that will define 2020, there’s one word that keeps popping up in my head...

According to Wikipedia, the term, ‘seven year itch’ can be described as follows: The seven-year itch is a psychological term that...