CXP - Customer Experience Asia
  • Home
  • News
  • Video
  • CX Experts
  • Industry
    • Airline
    • Automotive
    • Banking
    • Food & Beverages
    • Online
    • Retail
    • Tech
    • Telecom
    • Travel & Tourism
  • Reports
  • Events
  • Awards
No Result
View All Result
  • Home
  • News
  • Video
  • CX Experts
  • Industry
    • Airline
    • Automotive
    • Banking
    • Food & Beverages
    • Online
    • Retail
    • Tech
    • Telecom
    • Travel & Tourism
  • Reports
  • Events
  • Awards
No Result
View All Result
No Result
View All Result
Home General

Microsoft wins five-year deal with Coca-Cola to supply business software

byTeam CXP Asia
April 29, 2020
Microsoft wins five-year deal with Coca-Cola to supply business software

Microsoft Corp on Monday said it had won a five-year deal with Coca-Cola Co to supply business software, including its Teams chat app and tools for customer service agents.

The companies did not disclose the size of the deal but said it will include Dynamics 365, a suite of Microsoft tools that competes directly with Salesforce.com Inc.

Microsoft has a stronghold in general-purpose business software such as email and word processing apps but has been working to win more customers for its specialized software such as apps used by customer service and sales employees.

James Phillips, the corporate vice president for Microsoft’s business applications group, told Reuters in an interview that Coca-Cola will use Microsoft technology to pull together information several internal systems, using artificial intelligence to fetch data from them and answer questions.

In the first phase, Phillips said, Coke will offer the system internally to employees “rather than making the employee understand that you need to go over here to request vacation time, over there to look at your last payroll slip, or to some other system to understand what educational courses may be available.”

Barry Simpson, senior vice president and chief information and integrated services officer of Coca-Cola, said in a statement that Microsoft’s software would help the company by “replacing previously disparate and fragmented systems.”

Eventually, Microsoft’s Phillips said, Coca-Cola’s customer service agents plan to use system to help quickly answer questions from the beverage maker’s customers, which include major retailers and grocers.


Source: Reuters


Tags: Trending News
ShareTweetSharePin
Team CXP Asia

Team CXP Asia

CXP Asia Team strives to bring the latest Customer Experience stories and insights from around the world.

Next Post
Every company is now a Healthcare company

Every company is now a Healthcare company

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

The Future Of Travel And Tourism In A Post-COVID World

The Future Of Travel And Tourism In A Post-COVID World

January 22, 2021
Top 10 Leading CX Brands In Taiwan

Top 10 Leading CX Brands In Taiwan

December 21, 2020
Simplified Customer Experience

Simplified Customer Experience

October 14, 2020
Top 10 Leading Customer Experience Brands in Hong Kong

Top 10 Leading Customer Experience Brands in Hong Kong

March 23, 2020
Top 10 Leading Customer Experience brands in Brazil 2019

Top 10 Leading Customer Experience brands in Brazil 2019

February 26, 2020
How Telecoms Can Become Pro-Active in Managing Customer Experience

How Telecoms Can Become Pro-Active in Managing Customer Experience

February 6, 2020
Load More

Asia's leading portal for customer experience news and intelligence.

Follow Us

Browse by Category

  • Airline
  • Automotive
  • Banking
  • Customer Experience
  • CX Experts
  • E-commerce
  • Food & Beverages
  • General
  • Global
  • Industry
  • News
  • Online
  • Reports
  • Retail
  • Tech
  • Telecom
  • Thought Leaders
  • Travel & Tourism
  • Uncategorized
  • Video

Newsletter

Subscribe to our mailing list to receives daily updates direct to your inbox!

  • About
  • Contact

© 2021 Customer Experience Asia. All Rights Reserved.

No Result
View All Result
  • Home
  • News
  • Video
  • CX Experts
  • Industry
    • Airline
    • Automotive
    • Banking
    • Food & Beverages
    • Online
    • Retail
    • Tech
    • Telecom
    • Travel & Tourism
  • Reports
  • Events
  • Awards

© 2021 Customer Experience Asia. All Rights Reserved.