How Customers Have Changed and How We Should Respond
COVID-19 has disrupted the global economy, slowed the supply chain to a crawl, and caused many businesses to shut their...
Read moreCOVID-19 has disrupted the global economy, slowed the supply chain to a crawl, and caused many businesses to shut their...
Read moreAs many are already aware, e-commerce sales have skyrocketed in 2020 as a result of the COVID-19 pandemic. All businesses...
Read moreThe digitisation of the insurance industry is progressing at a blindingly fast pace. Even compared to other industries, this sector...
Read moreFor the most part, people do not like listening to a telemarketer pitch a product to them; not do they...
Read moreMany nations are either at the end or are close to the end of their lockdown periods. As such, businesses...
Read moreIn today’s digital age, email marketing is one of the key areas that can provide a highly engaging customer experience....
Read moreFor weeks now, COVID-19 has ravaged economies as nations go into lockdown to prevent the spread of the coronavirus. When...
Read moreMost customer-centric retailers today are still defined by their likeability, friendliness, and individualized engagement with their customers across different channels.Being customer-centric...
Read moreAs more people are told not to leave their homes thanks to coronavirus shelter-in-place mandates, the nation’s reliance on Amazon...
Read moreWith Malaysia enforcing the Movement Control Order (MCO) as a result of the Covid-19 infection, Grab Malaysia has taken this...
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