Global

The Tourism Industry currently accounts for 10% of global GDP. The World Travel and Tourism Council has warned the COVID-19...

The coronavirus is wreaking havoc on many businesses. There are organizations out there who might have made crucial mistakes that...

The coronavirus outbreak is shutting down global aviation. Travel restrictions that are suppose to contain the virus means many airlines...

Major tech companies around the world are responding to the coronavirus virus (COVID-19) by implicating measures like travel limitation, cancelling...

If the majority of your customers are baby boomers or Gen Zers, then marketing is a simple matter of reaching...

In the U.K., organizations are starting to embrace the commercial advantages of operating in line with The Six Pillars.   Most...

Customer experience awareness is rising fast among French companies. Organizations are looking at each other to compete and improve their customer experience...

Romania economy has been one of the fastest growing economy in Europe over the years. But, due to lack of alternative, customers can...

The cultural diversity of United States consumers with varying needs and expectations makes it challenging for customer experience management. Consistency is the...

In Netherlands, customer experience is strong. Amongst the leading brands, mastering customer experience is a norm. Customer expectations are high in The...