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Top 10 Leading CX Brands in Romania

byTeam CXP Asia
February 14, 2020
Top 10 Leading CX Brands in Romania

Romania economy has been one of the fastest growing economy in Europe over the years. But, due to lack of alternative, customers can find themselves forced into unhappy relationships with some brands. This seems to occur as companies are lacking ability in the pillar of empathy.  

The main pillars driving customer experience excellence in Romania are time and effort together with personalization

The top 10 leading cx brands in Romania are:

1. Samsung Store
Industry: Non-Grocery Retail  

2. Revolut
Industry: Financial Services  

3. ING Bank  
Industry: Financial Services  

4. Uber
Industry: Travel and Hotels  

5. Carturesti
Industry: Non-Grocery Retail  

6. Netflix 
Industry: Entertainment and Leisure  

7. IKEA 
Industry: Non-Grocery Retail  

8. Sephora 
Industry: Non-Grocery Retail  

9. Decathlon 
Industry: Non-Grocery Retail  

10. Lidl 
Industry: Grocery Retail  

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