CX Experts

When trying to market a product to new customers, your first instinct might be to espouse as many virtues that...

There will be situations when everything is in upheaval. One such situation exists right now, in the form of COVID-19....

Article by David Truog, Vice President and Research Director at Forrester One of the most common obstacles to CX transformation...

A little over six months ago, COVID-19 ravaged the global economy, resulting in devastated businesses, broken supply chains, and the...

Article by Mary Ann O’Brien, CEO and Founder of OBI Creative Brands and business owners find themselves swimming in uncharted...

Article by Chris Beaudin, director of marketing at Atlatl Software Steve Jobs once famously said, "You've got to start with...

Article by Audwin Cash, SVP of Atrius Enterprise Solutions, Acuity Brands The digital experience has changed customer expectations. It's no...

Lior's Articles on cxp.asia When and Why to Part Ways with a Customer About One of the world's authorities on customer...

Kia's Articles on cxp.asia Driving Revenue Through Customer SegmentationCustomer Retention Measurement: How to Do It & What to Consider About A...

Ernan’s Articles on cxp.asia 4 Ways To Build A Better Loyalty Program About President, ERDM Corp. Author, Voice of the Customer...