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Home CX Experts

Kia Puhm

byTeam CXP Asia
April 28, 2021
Kia Puhm profile picture on cxp.asia

Kia’s Articles on cxp.asia

  • Driving Revenue Through Customer Segmentation
  • Customer Retention Measurement: How to Do It & What to Consider

About

A frontierswoman in the Software-as-a-Service Customer Success industry, Kia Puhm  has extensive experience building world-class practices that accelerate business growth.  Prior to founding DesiredPath, Kia held chief positions at Oracle, Eloqua, Day Software (Adobe), Intelex Technologies, and Blueprint Software Systems.
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Based on over 24 years of expertise, Kia developed the Intelligent Framework™ (driven by industry first metrics and benchmarks) to provide clients with a disciplined, sustainable and scalable approach to increasing customer value and long term loyalty.
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In 2005, while working with enterprise content management firm Day Software, Kia was named one of Switzerland’s top 50 highest ranking women in business by Swiss publication Basler Zeitung.
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She is also a former member of the Canadian National Swim Team, national record-holder in the women’s 200-metre backstroke and world top 10 ranked swimmer.

Kia holds a Bachelor of Applied Science in Computer Engineering from the University of Toronto.

To know more about Kia, click here!

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