Customer Experience

As the COVID-19 pandemic hits every part of the world, wave after wave, it has changed the way we do...

So far, there is no available method yet to predict what the consumer wants in the future. However, some say...

Most businesses are always looking for ways to improve the customer experience. But, no matter how many platforms that you...

From “Hey Siri” to Tesla’s autopilot, artificial intelligence (AI) is rising in popularity for marketers and sales professionals. It has...

Marketing campaigns are a core part of the customer experience. If a brand want sot stand out in a crowded...

It’s safe to say that 2020 is not our year. That nasty virus has sure thrown a wrench in the...

Many believe the terms “customer service” and “customer experience” are used interchangeably. But, they are not the same thing, but...

Customers expect a seamless brand experience, especially now during the trying times of COVID-19. Consumers are forming brand new expectations...

It is a given that poor customer experience and customer service means that consumers will be driven away from a...

Forrester has recently unveiled the touchless version of FeedbackNow, a real-time CX data collection solution at the point of experience...