Customer Experience

Consumers are on social media almost all the time, making conversation as the new marketing. Hence, L'Oreal revamped its approach...

Disruption was the 2020 trend for us all and there was no exemption for manufacturers. The pandemic and the economy...

According to Forbes, 86 percent of consumers said they are willing to pay more for a great customer experience. Plus, another finding...

Nearly half or 41 percent of U.S. shoppers see human contact as an essential component of the retail shopping experience,...

The Experience Design Studio (XDS), a digital full-service customer experience agency, reported a growth boost, adding many new customers to...

Fidelity Life, the largest locally operated life insurer in New Zealand, has successfully launched a new PureCloud telephony system that...

The sophisticated combination of strategic program services from Piano, with its end-to-end customer journey strategies, has helped companies reach more...

Under the terms of the agreement, Blue Air will continue to use the automated retail reservations platform of Navitaire's New...

The findings of new research from Mitel, a global business communications leader, give promising signs for customer experience (CX) and...

In a move to improve the established relationship between the two firms, Standard Chartered Bank and Amazon Web Services announced...